Terms & Conditions

1. Account Registration

You must be at least 18 years of age and physically located in the UK to register an account. You may only hold one account — multiple accounts per player are prohibited under UKGC rules. You are responsible for keeping your login credentials secure. We reserve the right to verify your identity at any time. Providing false information during registration may result in account suspension and forfeiture of funds. We check all new registrations against GAMSTOP as required by our UKGC licence.

2. Deposits and Withdrawals

Minimum deposit is £10. All deposits must come from payment methods in your own name — third-party deposits are not permitted. Withdrawals require completed KYC verification (photo ID and proof of address). Minimum withdrawal is £10. We target processing all withdrawal requests within 24 hours, though bank transfer withdrawals may take 1–3 business days at your bank's end. We do not charge fees on deposits or withdrawals. Players should be aware that debit and credit card deposits to gambling sites are subject to the card issuer's own policies.

3. Bonus Terms

All bonuses are subject to specific terms that are published in full on the promotions page at the time of offer. General conditions: bonuses may only be claimed by eligible players as defined in each offer's terms. Wagering requirements must be completed within the stated validity period. Suspected bonus abuse — including use of multiple accounts, coordinated bonus claiming, or placing bets that hedge against bonus wagering — will result in bonus forfeiture and may result in account closure. Maximum bet while on bonus funds is £5 per spin or hand. Violating the maximum bet rule may result in bonus cancellation. We reserve the right to amend or withdraw bonus offers at any time with notice.

4. Responsible Gambling

We're committed to responsible gambling and comply fully with UKGC requirements. Deposit limits, loss limits, self-exclusion, reality checks, and session time limits are available from your account settings. We participate in the UKGC multi-operator self-exclusion scheme and cooperate with GamCare, BeGambleAware, and GAMSTOP. If you believe someone is using your account without consent, contact us immediately. 18+ only. Gambling involves risk — only wager what you can afford to lose.

5. Game Rules and Fairness

All games use certified random number generators audited by approved third-party testing houses. Published RTP percentages represent theoretical long-term returns and are not a guarantee of individual session results. In the event of a technical malfunction during a game, bets may be voided and stakes returned. We reserve the right to correct errors in game outcomes or payouts caused by software malfunction. All game results are final once the game round is completed without technical interruption.

6. Account Closure

You may close your account at any time by contacting our support team. Any pending bonus wagering will be forfeited on closure. Verified balances will be returned to your last withdrawal method within 5 business days. We reserve the right to close accounts that violate these terms. We may also close accounts due to inactivity after 12 months — we'll contact you before doing so. After 36 months of inactivity, dormant account balances may be subject to administrative charges as permitted under UKGC regulations. We'll send written notice before applying such charges.

7. Dispute Resolution

If you have a complaint, contact our customer support team first. If your complaint isn't resolved to your satisfaction within 8 weeks, you can escalate to our Alternative Dispute Resolution (ADR) provider. Our ADR details are available by contacting support. The UK Gambling Commission also accepts complaints about UKGC-licensed operators and we cooperate fully with any UKGC investigation.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes are subject to the jurisdiction of the English courts. These terms do not affect your statutory rights as a UK consumer. We operate under a UK Gambling Commission licence and comply with all UKGC Codes of Practice.